Help Center

We accept Visa, MasterCard, Debt Cards American Express, and Pay Pal and we have the option of using Interac E-Transfers. For more information on Interac E-Transfers please use the "Contact Us" bottom of the page.

The exact same as the Canadian Customers! We accept Visa, MasterCard, American Express, and Pay-Pal and we have the option of using Interac E-Transfers. For more information on Interac E-Transfers please click the "Contact Us" button Below on the bottom of the page.

Yes we do! Please register them in your name to prevent the need for you to provide us with proof of residence and ownership of credit card.

Sorry we do not accept cheques. Only the methods stated above are available at this time.

No. All orders must be placed through our website.

It shows our legal name – "UnrealGlass Corp"

Yes! Orders over $200 dollars get free shipping!

Please contact us if you would like to purchase bulk items for additional discounts & pricing.

We ship via XpressPost & Canada Post Expedited Parcel, rate calculated on your postal code or Canada Post Standard Parcel at a *Almost* flat rate of 15 Dollars for any box size. Orders over $200 Dollars within Canada are shipped Free. Flat Rate and Free shipping are sent Regular Parcel service. There are some exceptions, very heavy items will be charged a minimum 5 Dollars shipping for excess weight other large boxes do not qualify for free shipping. Those extra costs will be noted in the item description.

Processing can take a day and sometimes up to a week depending on number of orders and current stock supply.

Shipping can take a day and up to two weeks depending on your location. The farther you are from the East Coast of Canada the longer it will take. Canada Post does not deliver on weekends. Once your order is shipped, a confirmation email will be sent with a tracking number. This number will give you up to date information on your package and the anticipated delivery date. 

XpressPost is also available on most of our items right now but isn't subject to all orders. ExpressPost takes 1-3 days depending on your location.
Please note UnrealGlass is not responsible for late deliveries due to Canada Post or any Delivery Carriers errors.

USA Customer please note that shipping times can be much longer.

Due to the nature of our products you will need to be 19 years of age or older and provide proof of age upon delivery. Please pay special attention to this as this is a Canada Post requirement. If you place an order and are unable to produce a valid piece of ID, we are in no way responsible, and unable to give refunds.

We ship via XpressPost & Canada Post Expedited Parcel then USPS, rate calculated on your zip code. There is no free shipping on orders to the USA. Due to the nature of our products you will need to be 21 years of age or older and provide proof of age upon delivery. Please pay special attention to this as this is a Canada Post requirement. If you place an order and are unable to produce a valid piece of ID, we are in no way responsible, and unable to give refunds.

You will be sent a second email with a tracking number the day the shipment is packaged and sent.. Go to www.canadapost.ca and use that number to track your package. If you don't receive tracking or shipping confirmations, please check your junk mail folder/Spam folder.

Contact us via the contact form on our website and we will confirm your tracking number. 

We replace all glass that arrives broken with photo evidence of the breakage to "unrealglass@protonmail.com" within 48 hours of delivery with receipt of the Purchase.

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If you are not satisfied with the contents of your box - you may request a refund as long as the contents are not used and the box is returned to us with all it's contents. Returns are subject to a processing fee of $6. You have 48 hours from the day of delivery to request a return.

Yes, it is possible to cancel before it ships, but once you have received the first confirmation email your cancelation will be subject to a 5% cancelation fee to cover costs of the credit card transaction.

Yes!  As long as your item has not been used and is still new in the box.  All unused products are eligible to be returned but you must pay the return shipping costs, This applies to items ordered by mistake. If we have shipped you the wrong product or if the product has arrived damaged we will send you a replacement item after we receive photo proof of damage or wrong item.

 Please be advised that the pictures on the website and the actual product may vary as all our glass products are handmade, one-of-a-kind pieces. If you have any questions prior to ordering,  please contact us via our contact us button below and we will be happy to answer all your questions..

Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.

If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.